Privacy Policy

Last Updated: 23/03/2026

1. Introduction

Welcome to www.richardlukesjewellery.co.uk

We are committed to protecting and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website: www.richardlukesjewellery.co.uk

Data Controller:

Richard Lukes Jewellery Ltd

41 Kempthorne Street

Gravesend

Kent DA11 0TA

Email: rlukesjewellery@icloud.com

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2. What Personal Data We Collect

We may collect and process the following data:

2.1 Information You Provide

- Full name

- Email address

- Phone number

- Billing and delivery address

- Account details (if applicable)

2.2 Automatically Collected Data

- IP address

- Browser type and version

- Device type

- Pages visited and time spent

- Referring website

2.3 Cookies

We use cookies and similar technologies to distinguish you from other users and improve your experience.

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3. Lawful Bases for Processing (UK GDPR)

We rely on the following lawful bases:

- Consent – for marketing communications and optional cookies

- Contract – to provide services or fulfil orders

- Legal obligation – to comply with legal requirements

- Legitimate interests – to improve our services and prevent fraud

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4. How We Use Your Data

We use your data to:

- Provide and manage our website

- Process transactions and deliver services

- Respond to enquiries

- Send marketing communications (with consent)

- Improve website performance and user experience

- Meet legal and regulatory obligations

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5. Sharing Your Data

We may share your data with:

- Service providers (e.g. hosting, payment processors, analytics providers)

- Professional advisers (lawyers, accountants)

- Regulatory authorities when required by law

We ensure all third parties respect the security of your data.

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6. International Transfers

If we transfer your personal data outside the UK, we ensure appropriate safeguards are in place, such as:

- UK adequacy regulations

- Standard Contractual Clauses (SCCs)

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7. Data Retention

We retain personal data only as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting requirements.

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8. Your Data Protection Rights

Under UK GDPR, you have the right to:

- Access your personal data

- Request correction of inaccurate data

- Request erasure of your data

- Object to processing

- Restrict processing

- Request data portability

- Withdraw consent at any time

To exercise your rights, contact us at rlukesjewellery@icloud.com

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9. Cookies Policy

We use cookies in accordance with the Privacy and Electronic Communications Regulations (PECR).

You can:

- Accept or reject non-essential cookies via our cookie banner

- Adjust browser settings to disable cookies

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10. Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse.

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11. Complaints

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the UK supervisory authority:

Information Commissioner’s Office (ICO)

Website: https://www.ico.org.uk

Helpline: 0303 123 1113

We would, however, appreciate the chance to deal with your concerns before you approach the ICO.

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12. Third-Party Links

Our website may include links to third-party websites. We do not control these sites and are not responsible for their privacy policies.

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13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

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14. Contact Us